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Map of Haiti

Kanaval Tote Bag

FAQ

Curious about our products, shipping, or returns? Find answers to your most common questions here!

Are all your products made in Haiti?

All our products are designed in Haiti by local artists, celebrating the unique creativity of the island. To ensure faster shipping and lower costs, we work with printing partners worldwide, which allows items to be printed closer to you.

Can I cancel or modify my order after placing it?

Yes, you can cancel your order within 24 hours of placement. After this period, cancellations may not be possible as the printing process begins.

Where do you ship to?

We currently ship to Canada, the United States, and Europe. We’re working on expanding to more countries soon—sign up for our newsletter to be the first to know when new locations are added!

How much does shipping cost?

We offer free shipping on all orders over $80 USD. For orders below this amount, there is a flat shipping rate of $10 USD.

How long will it take to receive my order?

We aim to deliver your products within 7-10 business days after your order is placed.

How do I return or exchange an item?

Since all items are made-to-order through our global printing partners, we do not accept returns or exchanges, except in cases where items are defective or damaged. Please contact us if you encounter any issues with your order.

How can I contact customer support?

If you have any questions or concerns, please email us at info@visithaiti.com and we’ll respond as soon as possible.